Job Title: Energy Assistant
Location: Caerphilly Office
Department / Team: Energy Accounting
Reports to: Energy Accounting Team Leader
Employment Status: Full Time Permanent
Salary: £Competitive


Job Summary

Working within the Energy Accounting team the Energy Assistant is responsible for bill validation, invoice query management to a portfolio of clients assigned to them and providing support as & when required to the rest of the Data Services team.


Principal Duties

• Maintain database information accurately
• Obtain invoices and data in a timely manner in readiness for validation
• Ensure emails are filed as necessary
• Understand and adhere to operational processes and procedures
• Ensure data completeness for client portfolios
• Liaise with suppliers to obtain information and resolve queries
• Raise cases and queries for any exceptions or issues
• Maintain internal service level tracker and generate reports to manage workload
• Providing a first-class client experience to internal & external stakeholders
• Build knowledge of the energy industry and develop an understanding of queries and resolution
• Build effective relationships with suppliers to ensure queries are dealt with as quickly and efficiently as possible
• Report any complaint following the agreed internal process
• Support the wider needs of the business as and when reasonably required


Qualifications, Skills & Experience

• Educated to higher level or degree level or equivalent in analytical subject or similar (Desirable)
• Computer literate and proficient in Microsoft Office – in particular Excel


Key Competencies

Customer Service Skills: Be polite, conscientious. Engage with a can-do attitude
• Effective Communication: Clear, concise. Be mindful of your audience
Building Relationships: Be honest, approachable, positive and helpful
Organisational Skills: Use IT systems effectively to organise workload, adhere to SLAs
Standard IT Skills: Good understanding of MS packages with at least a basic understanding of Excel
Processes: Develop an understanding of all internal processes required to carry out role, where available
Analytical Skills: Demonstrate an aptitude for recognising patterns and inconsistencies relating to billing and consumption data
Attention to Detail: Maintaining a high level of accuracy in regards to email, files, reports and internal systems
Teamwork: Making yourself available to support wider team where appropriate
Attitude: Be positive, polite and respectful of all colleagues, clients and suppliers
Go the Extra Mile: Demonstrate a willingness to go over and above expected duties


Work Environment

• Employees are required to carry out their duties in accordance with the Company Health and Safety policies and procedures.

This job description reflects the position at the present time and should not be regarded as exclusive or exhaustive. There may be other duties and requirements to be carried out.